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sofia-slide-up{from{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.sofia-panel.open{display:flex}.sofia-header{padding:16px 20px;background:linear-gradient(135deg,var(--color-primary) 0%,var(--color-primary-deep) 100%);color:#fff;display:flex;align-items:center;gap:12px}.sofia-header-photo{width:44px;height:44px;border-radius:50%;overflow:hidden;flex-shrink:0;border:2px solid rgba(232,163,61,0.65);box-shadow:0 2px 8px rgba(0,0,0,0.15)}.sofia-header-photo .sofia-avatar-img{width:100%;height:100%;object-fit:cover}.sofia-header-text{flex:1;min-width:0}.sofia-header-name{color:#fff;font-family:var(--font-display);font-weight:var(--weight-display);font-size:17px;letter-spacing:-0.3px;line-height:1.1}.sofia-header-sub{color:rgba(255,255,255,0.82);font-size:12.5px;margin-top:3px;display:flex;align-items:center;gap:6px}.sofia-status-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:#2DD48F;box-shadow:0 0 0 2px rgba(45,212,143,0.30);animation:sofia-pulse 2s ease-in-out infinite}@keyframes sofia-pulse{0%,100%{box-shadow:0 0 0 0 rgba(45,212,143,0.55)}50%{box-shadow:0 0 0 6px rgba(45,212,143,0)}}.sofia-close{background:rgba(255,255,255,0.10);border:none;color:#fff;cursor:pointer;width:32px;height:32px;border-radius:50%;font-size:18px;display:flex;align-items:center;justify-content:center;transition:background .15s ease}.sofia-close:hover{background:rgba(255,255,255,0.22)}.sofia-body{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:10px;background:var(--color-canvas-soft)}.sofia-msg{padding:10px 14px;border-radius:16px;max-width:86%;font-size:14.5px;line-height:1.5;animation:sofia-msg-in .25s ease both}@keyframes sofia-msg-in{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.sofia-msg-bot{background:#fff;color:var(--color-ink);align-self:flex-start;border:1px solid var(--color-hairline);border-bottom-left-radius:4px}.sofia-msg-user{background:var(--color-primary);color:#fff;align-self:flex-end;border-bottom-right-radius:4px}.sofia-msg p{margin:0;color:inherit}.sofia-msg p + p{margin-top:6px}.sofia-msg strong{color:inherit;font-weight:var(--weight-medium)}.sofia-divider{text-align:center;font-size:11.5px;color:var(--color-mute);margin:8px 0;position:relative}.sofia-divider span{background:var(--color-canvas-soft);padding:0 8px;position:relative;z-index:1}.sofia-divider::before{content:'';position:absolute;left:0;right:0;top:50%;height:1px;background:var(--color-hairline)}.sofia-options{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}.sofia-option{display:inline-flex;align-items:center;gap:4px;background:var(--color-canvas);color:var(--color-primary);border:1px solid var(--color-primary);border-radius:var(--radius-pill);padding:7px 14px;font-size:13px;font-weight:var(--weight-medium);cursor:pointer;transition:background .15s ease,color .15s ease,transform .12s ease}.sofia-option:hover{background:var(--color-primary);color:#fff;transform:translateY(-1px)}.sofia-option:focus-visible{outline:2px solid var(--color-accent);outline-offset:2px}.sofia-quick-replies{display:flex;flex-wrap:wrap;gap:6px;padding:12px 16px;background:var(--color-canvas);border-top:1px solid var(--color-hairline)}.sofia-quick-reply{background:var(--color-canvas-soft-2);color:var(--color-ink);border:1px solid var(--color-hairline);border-radius:var(--radius-pill);padding:7px 12px;font-size:12.5px;font-weight:var(--weight-medium);cursor:pointer;transition:background .15s ease,border-color .15s ease,color .15s ease}.sofia-quick-reply:hover{background:var(--color-accent-soft);border-color:var(--color-accent);color:var(--color-accent-deep)}.sofia-input-row{display:flex;gap:8px;padding:12px 16px;background:var(--color-canvas);border-top:1px solid var(--color-hairline)}.sofia-input{flex:1;padding:10px 14px;border:1px solid var(--color-hairline);border-radius:var(--radius-pill);background:var(--color-canvas-soft);font-family:inherit;font-size:14px;color:var(--color-ink);outline:none;transition:border-color .15s ease,background .15s ease}.sofia-input::placeholder{color:var(--color-mute)}.sofia-input:focus{border-color:var(--color-primary);background:var(--color-canvas)}.sofia-send{width:40px;height:40px;border-radius:50%;background:var(--color-primary);color:#fff;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:16px;font-weight:var(--weight-medium);transition:background .15s ease,transform .12s ease;flex-shrink:0}.sofia-send:hover{background:var(--color-primary-deep);transform:scale(1.05)}.sofia-send:active{transform:scale(0.96)}.sofia-typing{align-self:flex-start;background:#fff;border:1px solid var(--color-hairline);border-radius:16px;border-bottom-left-radius:4px;padding:12px 16px;display:inline-flex;gap:5px;animation:sofia-msg-in .25s ease both}.sofia-typing span{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--color-primary);opacity:0.4;animation:sofia-typing-bounce 1.2s ease-in-out infinite}.sofia-typing span:nth-child(2){animation-delay:0.2s}.sofia-typing span:nth-child(3){animation-delay:0.4s}@keyframes sofia-typing-bounce{0%,60%,100%{transform:translateY(0);opacity:0.4}30%{transform:translateY(-4px);opacity:1}}.sofia-teaser{position:fixed;right:96px;bottom:32px;z-index:9998;max-width:280px;background:#fff;color:var(--color-ink);border:1px solid var(--color-hairline);border-radius:16px;padding:14px 38px 14px 18px;box-shadow:0 12px 32px rgba(15,46,47,0.18),0 2px 6px rgba(15,46,47,0.10);font-size:14px;line-height:1.4;text-align:left;cursor:pointer;opacity:0;transform:translateY(8px) scale(0.96);pointer-events:none;transition:opacity .35s ease,transform .35s ease;font-family:var(--font-sans)}.sofia-teaser.visible{opacity:1;transform:translateY(0) scale(1);pointer-events:auto;animation:sofia-teaser-attention 1.8s ease 0.4s 2}@keyframes sofia-teaser-attention{0%,100%{transform:translateY(0) scale(1)}50%{transform:translateY(-3px) scale(1.02)}}.sofia-teaser::after{content:'';position:absolute;right:-8px;bottom:18px;width:0;height:0;border:8px solid transparent;border-left-color:#fff;filter:drop-shadow(2px 0 1px rgba(15,46,47,0.08))}.sofia-teaser-text{display:block}.sofia-teaser-text strong{color:var(--color-primary);font-weight:var(--weight-medium)}.sofia-teaser-close{position:absolute;top:6px;right:6px;width:24px;height:24px;border-radius:50%;background:transparent;border:none;color:var(--color-mute);font-size:16px;cursor:pointer;display:flex;align-items:center;justify-content:center}.sofia-teaser-close:hover{background:var(--color-canvas-soft);color:var(--color-ink)}@media (max-width:540px){.sofia-teaser{right:80px;bottom:22px;max-width:220px;font-size:13px;padding:12px 32px 12px 14px}}@media (max-width:540px){.sofia-bubble{right:16px;bottom:16px;width:58px;height:58px}.sofia-panel{right:8px;left:8px;bottom:84px;width:auto;max-width:none;height:calc(100vh - 100px);max-height:calc(100vh - 100px);border-radius:16px}.sofia-header{padding:14px 16px}.sofia-header-photo{width:38px;height:38px}.sofia-header-name{font-size:16px}.sofia-header-sub{font-size:12px}.sofia-body{padding:12px}.sofia-quick-replies{padding:10px 12px}.sofia-input-row{padding:10px 12px}}